Pilos links what people go through to how the service is run, with the evidence behind each link, so the next decision starts from what your team already knows.
We build Pilos on real public records from UK services and experience in co-produced research.
The people doing the work, and the people they serve, already know a great deal.
Frontline staff, managers and leaders work from different versions of the same service. As findings move between them, they lose who they apply to.
Pilos keeps that connected, so it can shape what happens next.
Follow one finding through a service. Based on real public records, with names and figures changed.
Most tools summarise first. Pilos keeps track of who said what, who it holds for and what supports it, so your team can see why a conclusion stands before acting on it. Interpretation stays with your team.
| What tools usually do | What Pilos does |
|---|---|
| Summarise feedback into themes | Keeps each claim as it was made: who, where, when |
| Link a theme back to a quote | Links each claim to the evidence for and against it |
| Report one finding for everyone | Records who a claim holds for, and under what conditions |
| Track actions on a board | Records who decided what, and on which claims |
| Regenerate the summary when data changes | Flags each conclusion that rests on a changed claim |
Tell us what your team is working through. We’ll work through it with you, and build Pilos around what we learn.